ELITE BUILDING SERVICES

Elite Building Services is a responsible, single source, preferred partner, providing world class facility services while striving to be the best place to work. Elite is a certified woman-owned business, headquartered in Wilmington, Delaware. We service the New England, Mid-Atlantic, Mid-West and Southeastern regions of the United States. We are an Equal Employment Opportunity (EEO) employer.

Title: Operations Manager

Reports to: Director of Operations

Location: BALTIMORE, MD

Position Status: Full time/Exempt

Benefits Eligibility: Yes

Job Description: The Operations Manager will be directly responsible for daily janitorial operations, customer satisfaction, account retention, and strong employee relations for multiple accounts.You will also ensure services are provided in a cost-effective manner. This position plays a critical role in ensuring all cleaning staff stays on task and completes all assignments for client satisfaction. To be successful in this role, you should have a good understanding of clients, cleaning principles, running jobs cost-effectively and a teamwork mentality.

Essential Responsibilities include:

Employee-Related

• Manage a team of technicians and cleaners to achieve a high level of quality

• Recruit, select, onboard, train, assign, schedule, coach, counsel and discipline employees

• Communicate job expectations to employees; planning, monitoring, appraising and reviewing job contributions

• Plan and review employee compensation actions; enforcing company policies and procedures with employees

• Communicate all operating policies and/or issues to employees at team meetings

• Train new technicians and cleaners on proper cleaning procedures

• Organize and build crews based on job requirements, including assisting with recruiting and onboarding new employees through EPAY

• Organize employee shifts, train and motivate team members for multiple clients

• Review and approve employee timesheets in EPAY for accurate payroll processing

Operations and Budget-Related

• Communicate with regional sales and operations managers on a regular basis

• Complete paperwork related to jobs in an accurate and timely manner

• Maintain and manage budget, control expenses for all managed operations, review job costs, and make necessary adjustments to meet budget compliance.

• Manage staff levels, wages, hours, contract labor to revenues

• Work closely with Director of Operations and Management team to set and/or implement operations policies, procedures and systems and to follow through with implementation.

• Contribute job site operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends on assigned client accounts

• Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiate corrective actions on assigned client accounts

• Develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving supplies, equipment utilization, inventory management and quality control on assigned accounts

• Analyze process workflow, employee and space requirements and equipment layout; implement changes on accounts

• Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations

• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

• Accomplish operations and organization mission by completing related results as needed

Client and Job site-related

• Communicate with all building managers and supervisors, with review/approval responsibility for all operations employees

• Manage relationships with key operations vendors

• Effectively communicate with onsite clients

• Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities

• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints

• Organize and maintain supplies and working condition of cleaning equipment

• Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory requirements

Requirements:

• A minimum of 2 years related experience, preferably at the supervisory level

• Ability to create and forecast productivity, staffing, and budget plans.

• Ability to initiate and document corrective action professionally and thoroughly as needed.

• Must be at least 18 years of age

• Must have reliable transportation to and from work.

• Must have a clean driving record and be insurable, including successfully pass a Motor Vehicle Record (MVR) to operate a company vehicle.

• Must be able to pass background check

• Ability to work independently with minimal supervision and be dependable

• Ability to work during the evening to visit cleaning teams and ensure they are all properly working their assignments

• Strong attention to details

• Strong leadership, communication and listening skills as well was experience working in a high stress environment

• Bilingual in English and Spanish a plus

• Experience with payroll and timekeeping a plus

• Physical Requirements: Must be able to regularly lift 30-50 pounds, stand for long periods of time and travel to multiple sites each day as needed

Education Requirements: High school diploma or equivalent is preferred

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Ability to Commute:

• BALTIMORE, MD

Ability to Relocate:

• Work Location: In person

1. Company Vehicle and Gas Card Provided During Work Hours.
2.  Cell phone and laptop provided

NOTE: Must Be Authorized To Work In The US.

Job Type: Full-time